Available around the clock

Do you have questions about a specific item, would you like to configure a special product individually, or do you need detailed advice on planning your laboratory equipment?

No problem! Our service staff are available around the clock to answer your questions and We will personally answer all your questions. Simply send us a written enquiry by e-mail or use our contact form.

All the advantages of our Service can be found here.

Advice from ProfiLab24

First of all, submit your enquiry to us by phone, e-mail or via the contact form. Our service team will then check your request and get back to you as soon as possible. You can then discuss your wishes, your budget and your requirements with our team in a personal meeting. On this basis, your contact person will then prepare a non-binding, individual offer proposal to you. If this agrees with your wishes, we will be pleased if you decide to use the service.

You can find more information about our Consultation can be found here.

Our contact information:

ProfiLab24 GmbH

Landsberger Str. 245

12623 Berlin

Phone: +49 (0)30 403 667 940

Email: [email protected]

Alternatively, you can send us your request via Contact form send:

Note: This consent can be revoked at any time with future effect by sending an email to [email protected].


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Support us in our "Order Forest!" campaign with your rating. You have received advice from our experts, bought a device or simply had a pleasant experience with our cooperation? Then we would be pleased if you would share your experience with us and other customers via Google reviews. The whole thing will only cost you one minute of your time. For every new rating on Google donate to the WWF's "Order Forest!" campaign.. Help to preserve the forests of this earth!

Frequently asked questions

Frequently asked questions

Every day, we receive many general enquiries on topics such as shipping, delivery times or our advisory process. So that we can focus on targeted individual advice and your specific needs, you will find below an overview of the most frequently asked questions and our answers. We hope that the first questions can already be clarified here. In addition, we are of course always available to answer any further questions you may have.


Which payment options are available at ProfiLab24?

At ProfiLab24 you have all common means of payment at your disposal. Thus, you can pay for your desired item via PayPal or prepayment as well as by invoice. We also offer our customers from Germany the option of hire purchase. Detailed information on all our payment methods can be found here.

What does the shipping cost?

Our shipping costs depend on the delivery address and the respective shipping service provider. Depending on the country to which the item is to be delivered, the costs vary. You can find a detailed overview of all our shipping information here.

Can I change my delivery address later?

Did you make a mistake when entering your delivery address? Then please contact us immediately with our service team. This way we can correct it in time.

Attention: With the payment method PayPal, a subsequent adjustment is unfortunately no longer possible, as otherwise the buyer protection is lost.

How many days does the delivery time take?

The ProfiLab24 team does its best around the clock to ensure that you receive your order promptly. The delivery time The delivery time depends on the selected payment and shipping method.. You need the desired item faster? Then don't hesitate to let us know directly.

Do I also receive technical support at ProfiLab24?

We are also happy to help you with technical problems. The close cooperation with our manufacturers makes it possible for us to fast support by a trained technician to provide you with the best possible service. So feel free to contact us if you have any questions about installation, technical problems or maintenance. You can find all the advantages of our services here.

Is it possible to pick up the order on site?

You come from Berlin or the surrounding area and would like to pick up your order yourself? No problem! Please use the contact options to arrange an Appointment arrangement in advance. The ProfiLab24 team will then make sure that you can collect your desired item from us.