Service
The ProfiLab24 team has been your experienced partner for the laboratory for more than 11 years . As an international expert for laboratory technology, we offer you a comprehensive service. Discover our advantages such as individual, transparent advice, exclusive custom-made products and configurations, an incomparable price-performance ratio and a long-term partnership. Here you will find an overview of all our services:
More than 150,000 products from well-known brand manufacturers
Excellent laboratory service begins with a first-class product selection. In our large online catalogue, we carry numerous brand-name products from well-known manufacturers that have proven themselves in practice and thus guarantee you reliable and safe work. Our daily growing assortment includes more than 150,000 laboratory instruments and consumables. Are you looking for a specific product? Then simply contact us - we are always able to meet your individual requirements.
Exclusive and tailor-made offers - for every working area
As part of our consulting and planning service, it is particularly important to us that we respond both quickly and specifically to your individual requirements and wishes. The size of your laboratory or workplace is irrelevant. Whether public research institutions, private clinics or practices, medical laboratories, pharmaceutical and chemical industries or small laboratories - you will receive a customised offer from us.
To this end, we analyse your needs in advance and then discuss together which item would be most suitable for your laboratory. In addition to the targeted solutions for your desired articles, we will also be happy to keep you informed about the advantages of suitable accessories and alternative products.
Your contact point for customised products
In addition to the individual offers for articles from our online catalogue, we offer you the possibility of a custom-made or personal configuration for numerous products. To ensure that you are completely satisfied with your personalised article in the end, we take care of the entire coordination.
We discuss your ideas and wishes with you, advise you on the functions and possibilities and thus guarantee a smooth configuration process. In the end, you will receive exactly the product that meets your expectations.
Transparent and individual pricing
The ProfiLab24 team always offers you products at the best possible price-performance ratio. We will provide you with an individual offer according to the respective performance. If you should ever see one of the laboratory devices from our online catalogue on another platform at a lower price, please do not hesitate to contact us.
We will then immediately check whether we can also offer you this price or even undercut it.
All-round planning of your laboratory & long-term support even after implementation
Our service not only provides you with high-quality laboratory equipment and consumables for your daily needs. The ProfiLab24 planning service goes far beyond that. Because at your request, we will take over the planning of your entire work area and the associated laboratory equipment.
To this end, we offer you customised solutions - and all from a single source: from the planning of your dream laboratory, to the implementation and procurement of all the equipment and furnishings you require, to the turnkey handover.
Professional maintenance, repair and technical support
Our comprehensive range of services also includes technical services such as professional maintenance, calibration and repair of your equipment. Due to thelong-term cooperation with our manufacturers, we can offer you a fast and reliable maintenance & repair service for the majority of the laboratory equipment from our online range, especially from BioSan.
In addition, we at ProfiLab24 have an in-house workshop where our trained technicians can repair your equipment on request. In this way, we always guarantee you reliable laboratory equipment that ensures you work precisely, safely and cleanly.
Keep an eye on everything: with your customer account
To make your shopping experience at ProfiLab24 as pleasant as possible, we offer you the opportunity to determine and individually compile your requirements for laboratory equipment & materials in a personal consultation and then purchase them conveniently online. In doing so, you benefit from our unique current online offers.
You can either complete your order without registering or alternatively create a customer account. In your private customer area you can then track the status of your order or save desired products.
Secure payment options
Flexible, cashless and uncomplicated payment is simply part of a good laboratory service these days. At ProfiLab24, all common payment methods are available to you. Use the possibility to pay online and choose freely between the secure payment options.
Whether bank transfer, invoice or PayPal: Your personal data is transmitted via encrypted security systems and processed in accordance with the provisions of German data protection law. This means you are always on the safe side! For our customers from Germany, we also offer the option of hire and lease purchase - we will be happy to advise you on this.
Reliable delivery times
Every day, the ProfiLab24 team gives its all to guarantee you on-time delivery. Our delivery times are very individual and vary depending on the order, shipping, payment method and delivery address. We ship our products immediately after receipt of payment. To ensure reliable and fast delivery of your items, we work closely with our manufacturers as well as with reliable logistics companies. For national and international shipping, we rely on the services of renowned shipping companies as well as leading parcel and express service providers.
A large number of the products in our online catalogue, especially those from BioSan, are always in stock and can be delivered immediately. Delivery times are correspondingly short.